Sprint Customer Service Sucks..........or so I am told.........
So,
Customer escalates issue and tells me that her son hasn't used services for the last three weeks so it isnt fair that she should be billed for the month. Hmm....there apparently was nothing wrong the the phone or service, her son was just "so busy he didnt use his service" Further investigation on the account shows that there was significant usage the first week of the billing cycle, but there was little to none after that. The customer requests credit for the ENTIRE month of service because "its not fair to charge for the whole month if services are not used" After politely explaining to the customer that we bill her for the access to her contractual services for the month, and her usage is up to her, she grew angry. I further explai...
(continues)
Customer escalates issue and tells me that her son hasn't used services for the last three weeks so it isnt fair that she should be billed for the month. Hmm....there apparently was nothing wrong the the phone or service, her son was just "so busy he didnt use his service" Further investigation on the account shows that there was significant usage the first week of the billing cycle, but there was little to none after that. The customer requests credit for the ENTIRE month of service because "its not fair to charge for the whole month if services are not used" After politely explaining to the customer that we bill her for the access to her contractual services for the month, and her usage is up to her, she grew angry. I further explai...
(continues)
...
Being an educated customer and not an employee the only thing I'll say bad about sprints customer service is that they are not as friendly and helpful as T-mobiles. Still much improvement since I last had Sprint six years ago. But this is based on three times of talking to customer service and on topics that are highly technical. Even with some of the most under educated and insensible customers you
would expect at-least a little common sense. Even in my line of work their are somethings we can't do for our customers.
would expect at-least a little common sense. Even in my line of work their are somethings we can't do for our customers.
...
Post-Paid CS is good, from what I'm told...
Flex-Pay T-Mobile CS... when I dealt with them as a rep... I *STILL* want to stab their eyes, 6 months after the fact.
Unless things have changed... I *HATE* T-Mobile for that reason alone.
Flex-Pay T-Mobile CS... when I dealt with them as a rep... I *STILL* want to stab their eyes, 6 months after the fact.
Unless things have changed... I *HATE* T-Mobile for that reason alone.
...
so if you have a car but dont drive it for a few weeks due to being out of town do you still make the full car payment? that doesnt sound like bad cusotmer service thats just a stupid customer! It really sucks that people define customer serrvice by getting what they want instead of whats practical! Just cause you dont get your way doesnt mean its bad customer service it's just not something that is realistic!
...
i completely agree with you. im glad that there is someone else out there that has some logic and common sense.
...
By that same (customer) logic, I should get credit towards my cable bill for the 40-hours a week I spend at work, as well as the 6-8 hours I'm sleeping every day. Not to mention the time that the TV isn't even turned on.
In short, I agree with you. Customers can be silly.
In short, I agree with you. Customers can be silly.
...
Or when people say "You guys should pay me for the time I've had to spend on the phone with Sprint!"
Dude, you are NOT doing Sprint a favor by calling us five times a day and yelling at us. It's optional for you to do that; I have no choice but to listen to you.
Dude, you are NOT doing Sprint a favor by calling us five times a day and yelling at us. It's optional for you to do that; I have no choice but to listen to you.
...
