My store is a disaster.
I work for United Cellular. It's the third largest Sprint preferred retailer in south with over 100 stores. It's quite horrible.
For starters, the whole operation is a franchise. This means that while my store sells Sprint products, it's not controlled by Sprint directly. Some guy owns it. Thus, we sell our phones at before-rebate prices (like any corporate store) but we lack a repair center, so we can't repair what we sell. We're almost completely impotent. Sometimes, I feel like I work at an overpriced Best Buy that offers Ready Now. One of our main goals, according to my manager, is to 'mimic' a corporate store. What a joke! This is where our problems begin. We're NOTHING like a corporate store. All we can do is push product and tell...
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For starters, the whole operation is a franchise. This means that while my store sells Sprint products, it's not controlled by Sprint directly. Some guy owns it. Thus, we sell our phones at before-rebate prices (like any corporate store) but we lack a repair center, so we can't repair what we sell. We're almost completely impotent. Sometimes, I feel like I work at an overpriced Best Buy that offers Ready Now. One of our main goals, according to my manager, is to 'mimic' a corporate store. What a joke! This is where our problems begin. We're NOTHING like a corporate store. All we can do is push product and tell...
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You seem like a crybaby. All stores have different prices, so what. What the owner is trying to get into your head is, if you treat the customer right and get them set up before they leave the store, they will be satisfied and come again. The fact that an Indirect can't take back equipment purchased from another channel is simply common sense. Look at it this way, the corp stores can't take back anything purchase from the THOUSANDS of Indirect and big boxes either. Repair issues have to go to a designated repair store, wow, what a terrible thing to ask a customer. Look into calling Sprint for the customer, I think the customers can do an advanced exchange right over the phone.
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//Repair issues have to go to a designated repair store, wow, what a terrible thing to ask a customer.//
Given that the nearest repair center is 75 miles away, yes, it is a terrible thing because said customers get nothing but pissed when they're told they have to drive all that way.
Given that the nearest repair center is 75 miles away, yes, it is a terrible thing because said customers get nothing but pissed when they're told they have to drive all that way.
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I sell Sprint (Amoungst other carriers) and I do basically the same thing.
Sounds like I have fewer problems with computer issues (We use Snap + ArcWin. Not sure how it compares to Q4, but it's normally a breeze to setup someone on Sprint then ring up on our POS)
As far as selling phones that I don't repair... well... people see that I sell Sprint, Verizon, AT&T... the realize that I'm not the person they have to deal with for repairs. We don't cloak our selves as a corporate store.
That might make a difference.
Makes my life easier. 30 days or less? Swap it for a new phone (assuming it's not user damaged). 31 days or more? Sprint Corporate is 2 blocks that way ====>
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Sounds like I have fewer problems with computer issues (We use Snap + ArcWin. Not sure how it compares to Q4, but it's normally a breeze to setup someone on Sprint then ring up on our POS)
As far as selling phones that I don't repair... well... people see that I sell Sprint, Verizon, AT&T... the realize that I'm not the person they have to deal with for repairs. We don't cloak our selves as a corporate store.
That might make a difference.
Makes my life easier. 30 days or less? Swap it for a new phone (assuming it's not user damaged). 31 days or more? Sprint Corporate is 2 blocks that way ====>
🤣 🤣 🤣
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It's our stupid attempt at mimicking a corporate store that is most frustrating. How can we be like a corporate store if we can only sell our own stuff? Oh, because we're a franchise.
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Valid assumption, except for the fact that I sold $1,000 in accessories last month.
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Until you own your own business you should adopt this creedo: "It does not matter what you think is a good job, do what your bosses think is a good job".
You have to assume that it was not just good luck that allowed them to build such a large organization. They must have experience and smarts. You will go farther in life if you carry the flag they are asking you to carry.
There is no store owner that enjoys turning people away for any reason. If your store was not granted a repair center there is a reason somewhere and it is probably not because they don't want it, its because Sprint wont give them one.
Just as an aside, the repair part of Sprint is brutal. It absolutely brings more traffic but the stress is off the hook. Whil...
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You have to assume that it was not just good luck that allowed them to build such a large organization. They must have experience and smarts. You will go farther in life if you carry the flag they are asking you to carry.
There is no store owner that enjoys turning people away for any reason. If your store was not granted a repair center there is a reason somewhere and it is probably not because they don't want it, its because Sprint wont give them one.
Just as an aside, the repair part of Sprint is brutal. It absolutely brings more traffic but the stress is off the hook. Whil...
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