Long Term plan for Indirect Channel?
Why do you think this is? As more and more people realize you can get the phone at Best Buy for much cheaper, then where does that leave the indirect channel in 5 years? 10 years?
I really do think that Sprint would prefer customers to buy a phone at Best Buy and then have that customer go to an indirect store to get their email set up, contacts transferred, Ready Now experience exc.
If all of the indirects were treated as one entity when it came to volume incentive, then we would be able to offer the phones at the same price as Best Buy, and be able to compete on a fair playing field.
I suppose I am just disgruntled, because as a Store manager for a indirect store, I am getting tired of dealing with phones that people buy at Best Buy and then bring to my store when they want help with it. I'm also tired of people coming into my store, getting all of their questions answered, shown the phones, and then when I ask for the sale they say "Well Best Buy has this phone for $100 chea...
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I hate having to support the customers who come from WalMart because they did not complete the activation, could not program the phone or flat out misinformed the customer.
I also hate having to explain to customers that bought from an indirect and spent the extra $100.00 that it is not in their best interest to return the phone and rebuy it from me.
jasonleerock1 said:...
They treat all of the Best Buy stores as one entity. So volume incentive bonus is not really the same as it is with the indirect channel.
If all of the indirects were treated as one entity when it came to volume incentive, then we would be able to offer the phones at the same price as Best Buy, and be able to compete on a fair playing field.
I suppose I am just disgruntled, because as a Store manager for a indirect store, I am getting tired of dealing with phones that people buy at Best Buy and then bring to my store when they want help with it. I'm also tired of people coming into my store, getting all of their questions answered, shown the phones, and then when I ask for the sale they say "We
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and....... sprint isn't the only one to do this every carrier can be found there. sorry your confused.
Could you please translate your response in English please.
even if they did, they are trained on 5+ carriers, and it's hard enough keeping all the info for one carrier straight.