US Cellular vs Verizon
US Cellular unlike other companies does not make their customers guinea pigs. We do not test our phones out on the customer. Our phones go through an extensive testing procedure again and again and if they don't feel it meets the standards....It gets dropped. O just found out verizon is dropping their phone lineup from 80 phones down to 30.
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But do you really know that? Do you really know that USCC testing procedure is so much more entensive than the rest? Or is that something someone from the company told you?
Generally when people say something like that they have no idea what other companies' testing procedures are. Really, how could most people know?
All I know is this. When I had USCC several years ago, employees promoted this "extensive testing program". But practically every Kyocera phone had to be repaired (screens went out all the time). The Motorola V series had problems had problems with their charging ports, and many V120s antennas kept breaking off. You would think this testing program would have caught that.
The reality is people use this "extensive t...
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Generally when people say something like that they have no idea what other companies' testing procedures are. Really, how could most people know?
All I know is this. When I had USCC several years ago, employees promoted this "extensive testing program". But practically every Kyocera phone had to be repaired (screens went out all the time). The Motorola V series had problems had problems with their charging ports, and many V120s antennas kept breaking off. You would think this testing program would have caught that.
The reality is people use this "extensive t...
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There is no way with "extensive testing" that any Kyocera and most Samsung phones would pass. Those two brands are notorious for getting poor reception. I guess that's unless they are extensively testing something else like how well the keypads light up or press down. That's where an open standard like GSM is better. If a GSM phone works with one carrier, it will work with any other just as well. With CDMA being proprietary, a phone that works well with Verizon might be horrible with Sprint or US Cellular. I hope LTE follows along the open standard path as I expect it to when carriers eventually go 4G. Stop doing this proprietary technology stuff and go to an open international standard once and for all.
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I am employed by USCC, yes we do have an "extensive testing" process where customers are not guinea pigs. that is the reason we don't push out phones as fast as the other guys.
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mobilemadness said:...
There is no way with "extensive testing" that any Kyocera and most Samsung phones would pass. Those two brands are notorious for getting poor reception. I guess that's unless they are extensively testing something else like how well the keypads light up or press down. That's where an open standard like GSM is better. IF A GSM phone works with one carrier, it will work with any other just as well. With CDMA being proprietary, a phone that works well with Verizon might be horrible with Sprint or US Cellular. I hope LTE follows along the open standard path as I expect it to when carriers eventually go 4G. Stop doing this proprietary technology stuff and go to an open international standard once an
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I have had the opportunity to work for at&t and US Cellular both. My best experience is with US Cellular. I am still with US Cellular. 🙂 US Cellular does offer an extensive testing period of at least 6 months minimum. In regards to phone technology, certain phones do work better in certain areas. I have a Samsung and have great reception. I have had Nokias that have had great recetion as well. Motorola is the only manufacture tat gives me issues in my home area. Your local retail store can give you the best phone for your area. I hope this helps.
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I want to apologize for the delay in response. I work as a trainer for US Cellular Customer Service and Telesales both.
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Yeah I'm sorry, US Cell does not have no "extensive" testing .. and even if they do have one why is it that the Moto Hint was recalled for over 3+ months .. oh and then the LG 265 Banter! It's a load of crap.
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They recalled it when they discovered a problem after the handset was in use by "average" users. A replacement was offered to anyone who had a Hint and once the problem was resolved they resumed selling. the same thing was done for the banter as well.
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and the banter has been rock solid since LG redesigned the flex cable and software.
the banter has become the anti-260.
the banter has become the anti-260.
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Well customer abuse isnt apart of the testing program.... any person with a little bit of sense would understand the issues that you just describe is all customer abuse... as far as the testing goes there are field testing with employees so they know how the phone works within the coverage area the real "testing" comes from the engineers... if you really worked for the company which i doubt you do... research and get the facts before you go blasting your mouth about things you not even envolved in... thank you i will be happy to answer anymore questions that you may have.
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You can talk all you would like but at least our company had the sense to recall the phones for the customer. The Blackberry storm has had numerous issues that verizon has never even had patches for. They just figured they would sell enough phones to get by till the storm 2 came out...which has the same touch issues.
Save your bitterness for a topic that really matters. its a phone people.
Save your bitterness for a topic that really matters. its a phone people.
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