Ten Keys to being Happy with your Service Provider
1. Check your bill EVERY month and make sure you understand every single charge on it, even if it doesn't change month to month.
2. Understand that YOU are responsible for keeping track of your usage (voice, internet, texting, etc). Your provider is not going to hold your hand when it gives you many options to do it yourself.
3. If you have a problem with your phone, do NOT call for support while talking on it! Make sure you have a way to get on a different phone, even a pay phone (calling 1800-xxx-xxxx is free on pay phones).
4. When on the phone with a rep, act professional when they are trying to help you. They are people too. The nicer you are, the more willing they are to help you and the easier it is to help. Do not rant ...
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2. Understand that YOU are responsible for keeping track of your usage (voice, internet, texting, etc). Your provider is not going to hold your hand when it gives you many options to do it yourself.
3. If you have a problem with your phone, do NOT call for support while talking on it! Make sure you have a way to get on a different phone, even a pay phone (calling 1800-xxx-xxxx is free on pay phones).
4. When on the phone with a rep, act professional when they are trying to help you. They are people too. The nicer you are, the more willing they are to help you and the easier it is to help. Do not rant ...
(continues)
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yes. please LISTEN to any COR store rep or customer service rep. I know when theres an issue or a sudden charge and you want to know how it got there and bring ur bill into a store. Reps try their best to explain it to you and show you where the charges are from, but if you are close minded and refusing to accept the explanation, there isn't much more that can be done for you.
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This is wonderful advice... this should be printed out and offered to every customer upon contract initiation. 😁
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