Nextel/Boost Retail and TollFree # Reps
Jess (and others)-
I've been reading with great interest the posts about using Nextel branded phones with the Boost Mobile service. I spoke to a Nextel Customer Service rep on the telephone, a Boost CS rep on the telephone, and a Nextel/Boost sales rep in the Nextel store in my local mall, and they all said the same thing:
"Nextel phones WILL NOT work with Boost."
The Boost Phone guy went so far as to tell me that Sprint changed all the SIM cards when they bought Nextel in order to make the old Nextel equipment non-compatible!? That's an interesting line of BS!
Are the reps intentionally misleading me? Are they so poorly educated by Nextel or are they trying to get me to pay big bucks for a Boost branded phone?
OR, are they...
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I've been reading with great interest the posts about using Nextel branded phones with the Boost Mobile service. I spoke to a Nextel Customer Service rep on the telephone, a Boost CS rep on the telephone, and a Nextel/Boost sales rep in the Nextel store in my local mall, and they all said the same thing:
"Nextel phones WILL NOT work with Boost."
The Boost Phone guy went so far as to tell me that Sprint changed all the SIM cards when they bought Nextel in order to make the old Nextel equipment non-compatible!? That's an interesting line of BS!
Are the reps intentionally misleading me? Are they so poorly educated by Nextel or are they trying to get me to pay big bucks for a Boost branded phone?
OR, are they...
(continues)
...
I believe that there is a way to keep Motorola iDen handsets tied into specific Carriers.An example is Southern Linc, it's on the Iden (nextel) network and there handsets will not work with a Nextel or a Boost SIM in them. But to offer your name and support to a product and then restrict service to a very short list of capable handsets does not make any sense, why bother...
The other side ot the coin is that you just can't allow any Lost/Stolen handset to float around, you have to maintain so integrity.
So...the answer to your question is that you have been fed a load of c@#*! I am very sorry to have to acknowledge the simple fact that Customer Service agents make simple mistakes...DUH!
Their motivation is the real mystery! ingnorance is ...
(continues)
The other side ot the coin is that you just can't allow any Lost/Stolen handset to float around, you have to maintain so integrity.
So...the answer to your question is that you have been fed a load of c@#*! I am very sorry to have to acknowledge the simple fact that Customer Service agents make simple mistakes...DUH!
Their motivation is the real mystery! ingnorance is ...
(continues)
...
Just to point out Southern Linc does not operate off of Nextels IDEN network. They operate on their own IDEN network just like many companies do world wide. Its the same concept as differant cdma carriers or GSM carriers.
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