Okay, I have to rant! and rant! I shall....

Okay, two days ago our center got our Resolutions Desk back. Hooray! I'm glad we got it back, but they didn't do anything with the infrastructure of it.

If you get a customer that is escalating, they have to wait up to 90 minutes for an RSD. If you're a rep, you dial in and all you get is a bloody busy signal! The poor RSDs are unable to decipher what type of calls they're going to get as nothing auto-pops for them, and here's the clincher, they are not going to get premium for all of their hard work! They'll end up getting the same wage just to be $h1t upon by someone that realises that he's in the wrong but is going to fight it anyway. I'm not generalizing about all customer's that escalat...
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Okay, so I'm a new dealer (new to AWS, not to wireless) and I was determined not to be a hater and to give you guys a legitimate chance. In fact, my first impressions of the company were very good... the management was very knowledgable and very helpful, and it seemed as if the whole system was very well organized. I'm even happy with the GSM service in the area here; I took a GSM account before they actually launched the service for customers and it has been very good. Now for the bad news... I swear that AWS makes it a policy to hire the most computer illiterate dumbasses that I've ever encountered. When I call in to DSG, I get people who barely speak English, and who don't have the slightest idea what they are talking about, or even w...
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anyone else around yet?

hey all attws reps hows the calls 😉

for AWS/Cingular...

Verizon has bolstered its wireless division to maintain profits as customers drop regular telephone lines for cellular phones or switch to competitors. Verizon Wireless added 1.5 million customers in the quarter, raised its average monthly revenue per user to $50.80, and reduced customer turnover, or churn, to 1.45 percent.

Loop Capital analyst William Cram said the wireless results were "very strong," especially compared to results from Cingular Wireless, which is in the midst of buying AT&T Wireless (AWE) to form the largest U.S. cellular company.

With Verizon adding 860,000 customers per quarter, more than Cingular and AT&T Wireless combined over the past five quarters, "at this pace Verizon could organically ...
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i was an ATT customer 8 years recently month 2 month on a TDMA phone. I had no issue with them and loved their customer service. When i tried to switch to GSM earlier this year, I was told by the CDR I would loose my 200 Promo minutes and have to pay $150 for the T637.

I then went "shopping." VErizon reps turned me off. So I go to Cingular who offers the same phone for $79 and 450 roll over minutes for $39. Data at .01/kb. Since ATT was more expensive and offered no incentive of course i ported over to cingular and since ATT will be Cingular soon. It was a no brainer. Now I get mail and phone calls with 'deals' asking me to switch back to ATT. I have to laugh.

Are they serious? Do they really want the business? it does not seem so. S...
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Da*m, i never come to this forum. looks like its poppin today.

Anyone think ATTWS would have fully recovered from the problems they've had in the past year or so? I do.

ATLANTA - Cingular Wireless won the bidding war to acquire AT&T Wireless Services for nearly $41 billion in cash, a deal that would create the nation’s largest cell phone company.

The merger between the second and third largest U.S. wireless companies was announced Tuesday as Britain’s Vodafone Group PLC withdrew from the contest after four days of rising bids.

Combined, Cingular and AT&T Wireless will have 46 million subscribers, enough to leapfrog Verizon Wireless’ market leading customer base of 37.5 million.

AT&T Wireless chief executive John Zeglis will not remain with the combined company once a deal is approved, he told reporters Tuesday in a conference call. Cingular CEO Stan Sigman will be chief of the company, Zeglis said....
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anyone in here today?

how many people are csr ?????

Gsm is good, but not great. Neither is CDMA for that matter. The bottom line is that Verizon has done a better job of pounding it into consumers heads that their network is the best. I apologize that the marketing teams at other carriers are unable to do this. Tmobile's marketing strategy concerns get more minutes, features, dropped calls, and refurbed phones. Cingular fits you bets moreso because of all the plans and features. But only one carrier delivers where it matter most, completing and holding onto a call more often than not.

VZW has already started offering more minutes with the IN Network calling, which was a huge success. I"m sure there is something else up their sleeve.

I think the consensus in some of these forums is that...
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Does this stand for everyone or just us Convergys people??

No payments taken by customer care. IPP, or IVR or OCS....

hows the sunday calls going 🙂

how come i cant find basic ring tones on my customers phone where are they???

is at&t going to get the siemens cf63/cf62 i really need to know before my husbson swciths me over to his t-mobile plan 😢

hey all how are the calls today 😉

Net gain of 15,000 customers nationwide...I guess thats a lot better than the -367,000 from last quarter...all I have to say you guys is good luck with the merger...but right now it's not lookin too good

Anyone out there? It seems so quiet as of late, has everyone been over at T-Mobile/Cingular boards ripping each other apart?

I have my own guesses on what will happen here, but I thought I'd take a chance and pose the question to a larger audience.

I have a Charter GSM plan with AT&T which gives me unlimited anytime minutes for $100/mo. This was an original inducement to get people off of the TDMA network and onto the GSM network.

No carrier offers such a plan today, so I'm going to wind up paying more when my plan is up regardless--I realize and accept that (begrudgingly).

The question is: Will Cingular honor AT&T plans until they are over, or will Cingular force me to another plan before my plan is up? Has anyone heard anything about this?

From my own personal experiences, I don't think I'll be giving Cingular my money, and after adding up all the n...
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