Audiovox CDM-9900
Underwear
I'm fascinated how there is so much talk in this (and Howard's) forum about people getting a brand new wonderfully-featured phone to just try out, with plans to return it within 15 days... just because they CAN. It appears that some folks change phones just about as frequently as they change their underwear.
No wonder the cost of Verizon's cellular phones and service is a bit higher than the competition. With all those returns, excess paperwork and wasted manpower, they have to charge us more.
No, I'm not employed in the cellular industry.
No wonder the cost of Verizon's cellular phones and service is a bit higher than the competition. With all those returns, excess paperwork and wasted manpower, they have to charge us more.
No, I'm not employed in the cellular industry.
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I may be wrong, but in addition to the 15 day limit on returns, isn't there also a usage limit?
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I don't think there's a usage limit per say, but you do have to pay for any time used.
It's unfortunate when people abuse return/exchange policies, but customer service is key in the retail world, just ask Walmart. I know they've tightened up a bit, but I'm trying to think if I've ever seen a legit return denied in that store. I know Verizon was #1 in the cellular industry for a long time, and still may be. I'm sure customer service has a major role in that.
I'm not in the cellar industry either, but I have been in retail for a while. My former employer, the now defunct Service Merchandise, had a HORRID customer service policy....hmmm I wonder if that had any bearing on them going out of business a few years ago???
It's unfortunate when people abuse return/exchange policies, but customer service is key in the retail world, just ask Walmart. I know they've tightened up a bit, but I'm trying to think if I've ever seen a legit return denied in that store. I know Verizon was #1 in the cellular industry for a long time, and still may be. I'm sure customer service has a major role in that.
I'm not in the cellar industry either, but I have been in retail for a while. My former employer, the now defunct Service Merchandise, had a HORRID customer service policy....hmmm I wonder if that had any bearing on them going out of business a few years ago???
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your service is prorated for the length of time its active. so if you sign up on a 300 min plan for thoes 15 days, and only use it 10 days, you only get about 30 min of airtime. any usage over that and you get billed. billed for that prorated service too.
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Within 15 days you can change phones with out changing plans, So there would be no pro-rating of the bill.
You only have 15 days from the original purchace, so you can't change phones every 15 days.
And yes there are ussage limits on 15 day exchanges, as well as getting a warrenty replacement in 30days. These ussage limits are set by the Manufacturer of the phones. Verizon wireless does not Warrenty your phone, the manufacturer does. Thats why they call it a manufactures warrenty. Verizon simply does the exchange for you. Unlike other consumer electronics where you have to pay to ship the unit to some wharehouse in Texis, and then wait to get back your refurbished or repaired unit.
You only have 15 days from the original purchace, so you can't change phones every 15 days.
And yes there are ussage limits on 15 day exchanges, as well as getting a warrenty replacement in 30days. These ussage limits are set by the Manufacturer of the phones. Verizon wireless does not Warrenty your phone, the manufacturer does. Thats why they call it a manufactures warrenty. Verizon simply does the exchange for you. Unlike other consumer electronics where you have to pay to ship the unit to some wharehouse in Texis, and then wait to get back your refurbished or repaired unit.
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