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Audiovox CDM-9900
Verizon's Expanation of Mobile IM problems..
Hello ####,
Thank you for contacting the Verizon Wireless website. We are sorry to
learn that you are having difficulty with your Get It Now service. We
are happy to assist you with your question.
We apologize for the inconvenience. We are aware of an issue with the
Mobile IM application not appearing in your application list. Please be
aware that you are not billed for this application if you do not use
it.
Some of our customers have been able to power their phone off and then
on and then were able to view and remove the application. We apologize
for the inconvenience.
If you have further questions or conce...
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Do you happen to know what flashing will do to existing personal settings/pictures/tones? Will they all be wiped out?
But yea, when I find out, I'll let you know. If you happen to find out before I do, please post what you have. Thanks!
- It is well past early December . . .
- The phone has been discontinued, and only a few units remain for sale.
- I just went through a lengthy technical support exercise on this problem with a new 9900. The online data support people and my local authorized Verizon service center could not fix this problem.
Mobile IM takes up considerable memory space, and I would like that available for other programs.
Is Verizon still working on this? Any word from anyone?
Thanks.
djmoll
After a long visit at the store, taking a rather silly run-around by the same tech, they finally came up with "we're working on it, and the upgrade will be available late Nov to early Dec..." so I say, ok fine, I'll deal with it and completely block my text/pix msging until then. I wait 3 weeks, and still no word from them...so by now I'm needing my text/pix msg features and call them about it. Th...
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Bleu Tropix,
Thanks for the additional information. I'll watch for unwanted message activity.
I worked vigorously with my local Verizon Service Center on this problem. They called Audiovox, other service centers, etc. but could not come up with a fix. They also tried to locate a new phone replacement for me (since I was still under a 15-day evaluation period), but were unable to find one. (This phone really is discontinued!)
In the end I agreed to "live" with the software on my phone, and they generously gave me a credit on my account as a "compensation." I'm reasonably happy with the outcome, but I'm still looking for a solution.
I have a number of Get It Now applications that I want on my phone, but there will not...
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Tomvla619 said:
Have you searched HowardForums to see if there was a solution?
Some were able to get it removed by going to the manage apps section and then powering off the phone...after a few seconds powering on again gave them the option of removing the mobileIM app. Unfortunately, that was only for a lucky FEW, and not me.
My local Verizon Service Center says when a software update is issued they can clear the phone memory and reload the new software. They don't currently have any software for the phone.
I guess the other option would be to send it back to Audiovox for a warranty reload of all software. Anyone considered this?
There is no stated time yet as to when it will be released by Verizon so less not have a dozen more posts asking when it will come out! âšī¸
Just call your local Verizon store every couple of weeks and see if they have it is the best thing to do. When the first person has it done to their phone, I'm sure you will read about it in this Forum! đ
With all the bad coverage of Mobile IM, I can't figure why anyone loads it on their phone in the first place? đ
As for the warranty covering the removal, sorry, the w...
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Verizon Support,
"Some of our customers have been able to power their phone off and then
on and then were able to view and remove the application. We apologize
for the inconvenience."
Thanks. I am not one of these users; what should I do?