Motorola V710
Periodic loss of audio
i finally took it in to a verizon store and the tech told me there was a new software upgrade . i left the phone with him, came back an hour later and he handed me a new phone. He told me the phone would not accept the upgrade. i took the new phone (gladly) and within a few days noticed the same problem with the audio. now I'm getting fired up....returned to the store, another tech looked at it, had no idea wha...
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I got the v710 on the first day it was available. I noticed that many times during the day, I'd place a phone call, only to find that the screen displayed "connected" but I could not hear any audio (no ringing, nobody picking up on the other end).
At first I thought the call wasn't going through - but I decided to test it by calling my home answering machine. Sure enough, when I checked my machine - there was a message from my cell phone and I could hear all of the ambient noise from the handset.
It turns out the calls WERE going through - and the person on the other end could hear me - but I could not hear them! This is even worse than the cal...
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Model Number
V710
Serial Number
1E04EE4CFSJ
Discussion Thread
Response (Soledad M.)
10/24/2005 07:43 AM
Dear ,
Thank you for contacting Motorola e-mail support, once again.
Regarding your concern, we are sorry to hear about the difficulties you have experienced with your Motorola V710 cellular phone.
You may want to try a Master Reset on your phone. If this difficulty is caused by incorrect settings, performing a Master Reset will correct this issue. This operation will reset all features back to the factory default settings and will not delete any phone book entry.
Please...
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I am very skeptical about whether a master reset will work, being that I have been through 3 v710's already and keep having this problem.
I'm curious to see how you fare.
Try using your phone on "Vibrate" only - as I find the issue occurs most often while in this mode.
Let us know how you do.
Thx.
kgray said:
Thanks for the info.
I am very skeptical about whether a master reset will work, being that I have been through 3 v710's already and keep having this problem.
I'm curious to see how you fare.
Try using your phone on "Vibrate" only - as I find the issue occurs most often while in this mode.
Let us know how you do.
Thx.
I use my phone on vibrate only all the time when I'm at work. I have never experianced this issue. I have had my phone replaced about 4 times due ot physical defects in the phone, but never a no sound issue.
I was thinking maybe you were pressing the volume button accidentally and muting the audio, but I just tried that and set the earpeice volume to "0" and I still ...
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