Motorola V710
Verizon - Where is the customer appreciation???
I guess it's pretty fruitless, but I just sent an e-mail to Verizon's customer service to let them know how we feel as customers. As the owner of a V710 after all of the complaints and the lies around the Bluetooth, you would think that they would engage us at some point to get the new RazR? I've been a Verizon customer for almost 6 years. While I totall understand the business around "getting new customers" and "recouping on the cost of the phone by charging for the service over 2 years", where is the discount for customers who've been with the service? What incentive is there AT ALL to stay with Verizon once the contract is up for me in March? Yeah, I know the whole deal about the "wider network/stronger signal". But I just think it'...
(continues)
(continues)
...
I hear ya, check this out:
My fiance and I are on a corporate account. She STILL HAS her StarTac - Yes thats right, her StarTac ... It's been about 4 years now and it barely works (needs to be plugged in and bent to a certain angle)
When she tried to call to get an upgrade (to the RAZR) they told her she was on a 1 year contract so she couldnt recieve any type of discount on her RAZR - can you F*CKING believe that???
So she had to pay $300 for this phone while my friend got it for $99.
unreal.
My fiance and I are on a corporate account. She STILL HAS her StarTac - Yes thats right, her StarTac ... It's been about 4 years now and it barely works (needs to be plugged in and bent to a certain angle)
When she tried to call to get an upgrade (to the RAZR) they told her she was on a 1 year contract so she couldnt recieve any type of discount on her RAZR - can you F*CKING believe that???
So she had to pay $300 for this phone while my friend got it for $99.
unreal.
...
Well yes that does suck. Did you think about canceling the contract then getting a new one and the Razr for the discounted price ? I think if you would have done that or threatened to do that they would have hooked you up. My question is where's the e-mail I was going to get from VZW when the RAZR came out ? I never received nothin' and then I start seeing adds for it in the Circuit City and Best Buy circular.
...
Su2lly said:
Well yes that does suck. Did you think about canceling the contract then getting a new one and the Razr for the discounted price ?
Obviously you haven't read up on Verizon's Early Termination Fee (ETF). That would makeup or outweigh the price differential between the discounted price and full retail...
...
EXACTLY - I never received an e-mail either and I signed up.....TWICE.
Thanks for the advice.....I think I may just try Cingular for a year, just for the hell of it. What if I miss a few calls here or there. I will defintiely not let them lock me into anything longer than a year.
Thanks for the advice.....I think I may just try Cingular for a year, just for the hell of it. What if I miss a few calls here or there. I will defintiely not let them lock me into anything longer than a year.
...
I received the email the day the phone showed up on the web not sure why you guys didn't get check your spam filters... anyways I'm sorry that you guys feel this way verizon usually discounts phones for existing customers more than any other carrier now here is the deal
verizon has a program called new every two
now there is requirements to be in the program you must be on a 2year contract, on a plan 34.99 or higher and must not recieve a discount off any phone purchase for 22 months(this simply means you keep the phone you purchased with the plan or you paid full reatil for a phone durring your contract) at the 22 month verizon marks your account as eligble now if you go into the store you get new customer pricing plus an extra 100.00 ...
(continues)
verizon has a program called new every two
now there is requirements to be in the program you must be on a 2year contract, on a plan 34.99 or higher and must not recieve a discount off any phone purchase for 22 months(this simply means you keep the phone you purchased with the plan or you paid full reatil for a phone durring your contract) at the 22 month verizon marks your account as eligble now if you go into the store you get new customer pricing plus an extra 100.00 ...
(continues)
...
Thanks for sharing so much info. The sad thing about it is that you just gave me way more information than Verizon offered. Between Verizon and Best Buy's customer service, I don't know which is more unhelpful. People come up to you and hoard you and ask, "Can I help you?" and if you pose anything other than a simple question, they give a crap answer. What they really want you to ask is, "Where do I hand you my wallet?"
I fall right into the "2yr contract and 59.99 deal". I'm paying 59.99. Why didn't the customer "service" agent offer this to me? And why when I go on the website (where they make you login and they supposedly know all of your information) does the phone check out price not reflect this? OK, that might be asking a l...
(continues)
I fall right into the "2yr contract and 59.99 deal". I'm paying 59.99. Why didn't the customer "service" agent offer this to me? And why when I go on the website (where they make you login and they supposedly know all of your information) does the phone check out price not reflect this? OK, that might be asking a l...
(continues)
...
I got the lamest response from the customer service group....canned response..."Sir, we have programs like 'new every two'."
Clearly they don't understand their customer base -- they should be appealing to the techies, as we're the folks who will constantly look to upgrade phones. Two years is an eternity.
Clearly they don't understand their customer base -- they should be appealing to the techies, as we're the folks who will constantly look to upgrade phones. Two years is an eternity.
...
they give you many discounts its just up to you to know about them I just posted them on another reply
...
I saw your response and thanked you for it. As mentioned previously, my question for VERIZON is, "Why....amongst all of the other promotional information....is there no mention of the fact that if you have a $59.99 contract you can waive the new every 2 and get the phone at new customer price plus $15"? I see no links on this anywhere on the website. What do you mean, "it's up to you to know". Where the heck is the information posted. The people in the store know absolutely nothing....they don't even know about the V710 lawsuit.
...
1 its not in writing because its not an advertised policy.. Not ALL VZW retailers participate its only offered at the direct stores or to a direct agent but companys like best buy and radio shack do not participate..
also that can be said for new every two.. that is only available at direct stores, *611, circit city, or on verizonwireless.com
non of vzw's agents will offer the extra 100.00 off
as for the employees not knowing anything about the v710 lawsuit.. They do know they just can't say VZW has something like a gag order inplace any employee could be fired if they disclose info about the lawsuit
also that can be said for new every two.. that is only available at direct stores, *611, circit city, or on verizonwireless.com
non of vzw's agents will offer the extra 100.00 off
as for the employees not knowing anything about the v710 lawsuit.. They do know they just can't say VZW has something like a gag order inplace any employee could be fired if they disclose info about the lawsuit
...
I appreciate the response.
Initially I was a bit surprised at your resilience in defending Verizon....but then I recognized the "VZW" in your user name. Totally understand you say what you have to.
As an Account Manager of 12 years who deals with four accounts each worth $2-8 million each, I can share a piece of my business learnings with you.... While it's true that with any product/service everyone is probably not going to be a die hard fan of you business offering, ultimately your accoutability is to your core audience. (In this case, I would view anybody who frequents a site like this part of that core audience.) If someone like myself who has been a Verizon customer for 6 years, works in the tech sector, reads Phone Scoop ever...
(continues)
Initially I was a bit surprised at your resilience in defending Verizon....but then I recognized the "VZW" in your user name. Totally understand you say what you have to.
As an Account Manager of 12 years who deals with four accounts each worth $2-8 million each, I can share a piece of my business learnings with you.... While it's true that with any product/service everyone is probably not going to be a die hard fan of you business offering, ultimately your accoutability is to your core audience. (In this case, I would view anybody who frequents a site like this part of that core audience.) If someone like myself who has been a Verizon customer for 6 years, works in the tech sector, reads Phone Scoop ever...
(continues)
...
Devron, none of this information is hidden. I do not work for Verizon, I am an average consumer. I've known about these discounts/promotions for some time. I just did an equipment upgrade for my wife and got her a treo 650 for $200 about 6 weeks ago. She wasnt quite yet eligable so I couldnt do it over the phone, but the official Verizon store made an exception and gave us the phone. You just gotta ask em to help you out. I've found that most people will stretch to help you.
...
Pennywise - thanks for that. And I do appreciate what everybody is saying....a closed mouth doesn't get fed. But at the same time, I'm looking at the bigger picture (not just me, but the average consumer). Not everybody secures their service through ther Verizon store or talking to a customer service rep. You can go to Cingular.com or sprint.com (or even Verizon) and buy a deal without ever talking to anyone. Maybe I'm not like most consumers, but I don't want to have to even ASK about a deal. If there's a policy, publish it. It's called "good business".
This is the reason why stores like Best Buy and Circuit City are doing so well and the era of the haggling Crazy Eddie or Nobody Beats the Wiz is gone. There's a consistent user e...
(continues)
This is the reason why stores like Best Buy and Circuit City are doing so well and the era of the haggling Crazy Eddie or Nobody Beats the Wiz is gone. There's a consistent user e...
(continues)
...
I feel you when it comes to consistant pricing. The deal we got in the store was not advertised anywhere and certainly wasnt on their website.
...
see thats the thing celluar stores in general do not have consistant pricing, even vzw corperate store do not match what is being sold on the web site any other Retailer.. and with there polices the standard upgrade, never every two and activation fees are in writeing and published.. as for the vzw web site it doesn't partisipate in early upgrades that is why its no where in writing nor is it reflected when you meet that critiera and click upgrade from the site
think of the early upgrade more as a promo that can end anytime and is only available at select locations. I agree that things would be standard but for the litttle agents to stay in business and to make money that will never happen every celluar carrier is like this is you are ha...
(continues)
think of the early upgrade more as a promo that can end anytime and is only available at select locations. I agree that things would be standard but for the litttle agents to stay in business and to make money that will never happen every celluar carrier is like this is you are ha...
(continues)
...
