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Samsung SGH-P777
Problems Synch-ing with PC
Is anyone else having this problem, or have a remedy?
Everytime it connected, my pc (running XP) would detect new h/w and try to install drivers (but the sw was already installed). I tried ignoring and installing, but neither worked.
Finally, I called Samsung and those guys had no clue (their 'data' guys weren't in). The best they could do was to ask me to deinstall and reinstall. I did this 3 times and it finally worked. Go figure.
The program itself is pretty skinny. Samsung says that carriers like Cingular specify what capabilites they can/can't offer. Talking to their customer service and other people, I KNOW that ...
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To sync with a PC requires a third party software. So I asked which one will work. The responce was we do not endorse any product. So customer support was not an option.
Every third party software that I have looked at does not support the P777. So it looks like Cigular will be get a return.
What I DO know is that this is possible. A Samsung customer support guy was very helpful and knowledgable (he owned the phone). He had software that allowed this (although second level support and the data team will try to deny or keep tight lipped about it). I think it is the Easy GPRS software, but the data guy explained that he's not supposed to advise this since Cingular expressedly stipulates what features can or can't be accessed.
The data guy even told me that the Korean website may give a version of GPRS that facilitates this, but of course, the...
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He's the Data guy and seemed to know what he was talking about although his 'bedside manner' wasn't too good. These guys don't care too much WHAT customers think.
I'll try, but if you guys have an alternative, PLEEEZ!
I'm thinking that part of it may be just how to get a copy of the software as a free download. I searched the US site for it and it didn't come up.
Two sources from Samsung have told me that software should do the trick.