I am not sure where you are going with this, but it is neither a right or a privilege...For many people it is a necessity. And while some consumers can be ridiculous, many are tired of rising prices and anti-consumer policies.

While some customers feel like everything should be given to them, others are justified when they are upset. Also, employees of wireless companies can themselves be arrogant, forgetting what it is like to be a normal customer.

That being said, I still do not really know what specifically you are talking about...lol...

A large number of consumers are entitled. There was once a day when a dollar had more value than just money. Having a dollar meant you worked for it. Having a dollar opened doors. So many retailers would recognize that kind of value in how they interacted with their customers. Credos such as "the customer is king" were an outward sign of respect for that value.

As the notion of cost has changed, so has the value of a dollar.

A dollar isn't worth much on it's own, at least when compared to the past. Besides debt, inflation, and the devaluation of money, the value of a dollar is all bust extinct. It takes a lot of dollars to live for most people, and for others, they don't even need ten percent of one to survive when someone else ...
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