Torn on decision...
Hey all, I apologize if this subject has already been covered (I'm sure it has), but I haven't been around this forum in quite some time. I am just looking for some opinions or perhaps a personal experience; I know it comes down to my choice and all but I've really reached a point that I want to hear from some "real" people and perhaps some words of guidance. I've always gotten good help in the past from here, so, thank you in advance, and I apologize for the long thread I am about to leave.
Here's the deal. I've been with Verizon (off and on) since 2002. (and if you're curious why-it's because I worked for cingular and T-mobile during the times when I didn't...I'm a nurse now, so I don't follow the cell phone debates as I once did lol)....
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Here's the deal. I've been with Verizon (off and on) since 2002. (and if you're curious why-it's because I worked for cingular and T-mobile during the times when I didn't...I'm a nurse now, so I don't follow the cell phone debates as I once did lol)....
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You can upgrade with a 2 year contract and get the max plan which gives you 6 gigs of data. You do not have to sign up on edge.
As for a warranty replacement the rep will trouble shoot some stuff. Probably perform a hard reset and then try to replicate a problem. Then they have to call into a tech support number for additional trouble shooting before they authorize a replacement.
As for a warranty replacement the rep will trouble shoot some stuff. Probably perform a hard reset and then try to replicate a problem. Then they have to call into a tech support number for additional trouble shooting before they authorize a replacement.
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Thanks, reporting back:
Went to the vzw retail store yesterday evening and was not at all impressed with the help or service we got there. First we weren't even greeted for about 20 minutes, then the girl that did end up helping us...well, you could see the chipper friendly smile go away when we told her what was going on and she gave us the "I don't give a hoot because this isn't a new sale" treatment attitude the whole time. Talked down to us saying things like "well, I've been here for 10 years and I'm telling you ____". We asked about warranty fixes, upgrade specials, retention efforts...she just said "sorry, I can't give you anything special...you should call customer service". Then she said "well if you had come in last week I could...
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Went to the vzw retail store yesterday evening and was not at all impressed with the help or service we got there. First we weren't even greeted for about 20 minutes, then the girl that did end up helping us...well, you could see the chipper friendly smile go away when we told her what was going on and she gave us the "I don't give a hoot because this isn't a new sale" treatment attitude the whole time. Talked down to us saying things like "well, I've been here for 10 years and I'm telling you ____". We asked about warranty fixes, upgrade specials, retention efforts...she just said "sorry, I can't give you anything special...you should call customer service". Then she said "well if you had come in last week I could...
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I am sorry you had a bad experience at the Verizon Store.
You can go to www.verizonwirelesssurvey.com and submit feedback on the location. If that was my store I would want to know about that experience.
It is true that we just had some sales end but the treatment was unprofessional. I am not sure if you were at a corporate store or indirect location. At my store if I don't have someone upfront to open the door for every customer my boss would have my head.
I do not know what your plan looks like but there is a $60 individual plan that gives 2 gigs of data with unlimited talk and text. If you only have 2 phones it might be cheaper to go individual versus a family plan.
Enjoy the new phones.
You can go to www.verizonwirelesssurvey.com and submit feedback on the location. If that was my store I would want to know about that experience.
It is true that we just had some sales end but the treatment was unprofessional. I am not sure if you were at a corporate store or indirect location. At my store if I don't have someone upfront to open the door for every customer my boss would have my head.
I do not know what your plan looks like but there is a $60 individual plan that gives 2 gigs of data with unlimited talk and text. If you only have 2 phones it might be cheaper to go individual versus a family plan.
Enjoy the new phones.
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Seriously. I detest going into VZW retail stores and I worked in retail for five years and tech at a call center for two. They have no sales support. Everything is sales. I can't imagine mentioning expired sales to a customer. If she had to upgrade, I'm glad she did it at Best Buy.
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Oh my...
...sorry I didn't read this before my original response. Well...good luck with your new plan.
...sorry I didn't read this before my original response. Well...good luck with your new plan.
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I have three phones with Unlimited Data and one dumb phone. I always upgrade online on the dumb phone line and then switch the device. I would say either pay full retail or purchase a non Apple handset on Ebay UNLESS you're willing to add a third line for the purpose of using it solely for upgrades.
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The extra line trick doesn't really work anymore.
If you upgrade a basic phone to a smart phone and change it back to basic, the data is contracted on that line for 2 years.
You still keep unlimited data on the line you move the equipment to but there is now an additional data plan on the other line.
This started at end of August.
If you upgrade a basic phone to a smart phone and change it back to basic, the data is contracted on that line for 2 years.
You still keep unlimited data on the line you move the equipment to but there is now an additional data plan on the other line.
This started at end of August.
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...it would still be totally worth it to keep Unlimited Data on my other three lines.
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You could of got yourself the greatest PHONE IN THE world!!!!!!!!!!!!!!! The soon to be released IPHONE 6!!!
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