Dont kill the messenger
Summary: If you’re keeping score, this is what we call a double-double. For the second straight year, Sprint customer‘s satisfaction with their Sprint wireless service rose by double digits – further proof that customers like what they see in the company’s turnaround efforts.
What you need to know:
In May 2009, Sprint’s satisfaction score in the American Customer Satisfaction Index (ACSI) increased by 12.5 percent from 2008 – the largest improvement in customer satisfaction of any company included in the index, both inside and outside the wireless industry.
This year, by making the largest improvement in the wireless category (we made an 11 percent improvement from 2009), we have now jumped ahead of A...
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What you need to know:
In May 2009, Sprint’s satisfaction score in the American Customer Satisfaction Index (ACSI) increased by 12.5 percent from 2008 – the largest improvement in customer satisfaction of any company included in the index, both inside and outside the wireless industry.
This year, by making the largest improvement in the wireless category (we made an 11 percent improvement from 2009), we have now jumped ahead of A...
(continues)
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its a great improvement!
I won't kill the messanger, but your math is off a bit. 2008-2009 improving 12.5% is a double, but 2009-2010 indicates only 7% increase. Not quite enough to be a double digit increase ; (
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If you’re keeping score, this is what we call a double-double. For the second straight year, Sprint customer‘s satisfaction with their Sprint wireless service rose by double digits
I won't kill the messanger, but your math is off a bit. 2008-2009 improving 12.5% is a double, but 2009-2010 indicates only 7% increase. Not quite enough to be a double digit increase ; (
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If you’re keeping score, this is what we call a double-double. For the second straight year, Sprint customer‘s satisfaction with their Sprint wireless service rose by double digits
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Not sure why this was posted in the ATT forum? Probably would have been better placed in the Sprint forum since this relates to Sprint - Oh, and all that customer satisfaction increase and they are still losing customers every quarter with near record high churn 😁
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Actually they posted the lowest churn in over 4 years last quarter. They lost less the 100k customers. Yes it is still a loss, but it is a lot better than the 1 million they were losing a quarter. By next quarter with the EVO coming out, i would bet the post a net gain in subscribers.
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SPRINT IS SO AWESOME that i'm posting this in the bigger caerrier's Forum to get more attention on it.
lolz
don't mean to attack you and don't have anything against you it was just quite ironic when i saw it
lolz
don't mean to attack you and don't have anything against you it was just quite ironic when i saw it
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