Why AT&T is horid - personal experience
I have had great coverage (5 bars and good call quality, never great) from my house for over 6 years. For the past 21 days I do not have outbound voice on a call. I have spoken with two managers in the AT&T Customer Retention unit (this is a joke). I asked them to waive the Cancellation fees because you are failing to provide service (I read the contract and know they do not guarantee any service at all). They said they are tearing down towers to put up new ones to provide better service and expressed this is a normal business practice - to kill my service to give me better service.... Expected uptime is December I was told, but we can give you a max of 30.00 a month off your bill. I said I want the contract terminated. They said there is no...
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thats why at&t blows, shotty coverage, ridiculous plans, and junk for support. never even looked into going to them due to all the stories i hear. Ive tried every major carrier besides them. i have boost for over 4 years and i think ill park my arse here until then. 😎
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Hate to hear that even in the store you got bad customer service. It's ususally good there. However, I am not surprised about the issue and I doubt if you called them you'd get anywhere. The customer service by phone is even worse. Got your money, got you in a contract, sorry for your luck. I will say that I have heard horror stories about EVERY carrier, but AT&T by far has had the most. I have also heard all the rhetoric about how everyone has the best _____. Truth is Verizon has some good phones and great coverage. Sprint has some good phones and great rates. If you need a big carrier, those are your best options.
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There are avenues of getting your issues taken care of. Retnetion is the first place to stop. If you did not get the result you were looking for, a personal visit to the local COR store, and spoken to the manager would have been sufficient. A tower out for 21 days, not allowing outbound calls is a LARGE problem. Even upgrading towers in our area doesnt cause this problem. So either 1 or 2 things is going on: You want out so you can get with another carrier and using the "issue" to get your desired result... Or, simply, it is an issue. If you were not getting service, the contract holds no bounds and would have been terminated at your request. But if the service issue is as large as you say... and if it was the case, many customers wo...
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