AT&T has Lowest BBB complaints and recieves A+ Rating!!!
For complaints closed within the last 12 months as of Dec. 3, 2010, AT&T Mobility’s nearest competitor had 32 percent more BBB complaints and its largest competitor had 62 percent more complaints.
http://www.thestreet.com/story/10940830/1/better-bus ... »
--my point? These studies are a dime a dozen and anyone can find several of them to prove the superiority of any carrier they want to. except sprint. 🙂...
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PhonemanJ said:
I remember when Consumer Reports nearly put Audi out of business because of the "unintended accelleration" problem that their model 5000 supposedly had. They even had 60 Minutes do an expose' on it. Every other major automotive publication in the US and around the world wrote rebuttles about this, with none of them able to recreate the problem. Turns out the research was at fault and the results were wrong. I haven't listened to Consumer Reports since.
There was a independent 3rd party report that came out saying the same thing. AT&T worst network followed by tmobile, sprint then verizon. About 4 months ago.
CNN Money.com reports that AT&T came in dead last among the country’s four largest carriers for dropped calls in a March survey of 4,040 smartphone users. Verizon fared best with only 1.5 percent of their customers losing their calls. Sprint was the second most reliable carrier, with 2.4 percent of calls dropped, and T-Mobile the third, with 2.8 percent of calls dropped.
Obviously, we want to push ahead of Verizon and be No. 1, but No. 2 puts us in a good position.
I'm all about getting down to the truth but its easy to poke holes in a lot of these studies.
Had a guy threaten to call the BBB on my store once. He ran over his phone and I wouldn't let him return under buyer's remorse without paying for the equipment. However for some reason, I feel like the BBB would have sided with him...
The BBB probably tried to filter out those people, at first, but over time that seems to be the majority of people complaining to the BBB. I know, from my experiences resolving issues with the BBB in the past, I had to ask them on several occasions if a particular scenario made any sense to them. Usually, it...
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There is a demographic of readers to that magazine, it's not the same as a randomized study.
And really when you're talking about reliability a customer survey is just anecdotal evidence. It takes benchmarking and testing to yield real results.
If the A+ can be bought having the lowest number of complaints cannot, unless you're paying off individual customers.
The iphone users skewed the whole thing in my opinion. The iphone has terrible reception. Poor antenna chipset, the handoff software has been full of bugs and never corrected since the 3G was released.
You have to dig a little deep to find good research on the subject, like look at iphone performa...
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Incorrect. Companies that pay membership shakedowns...err...dues have resolved complaints removed from their profile. 20/20 did a story on this just a few weeks back. Consumer Reports accepts no advertising dollars. They don't target their readers to take surveys either. I'm sure when Sprint was at the bottom of the list you weren't talking about how unreliable CR was or is. The BBB is a bad joke.
With so many being sold, you have a large number of customers with that phone experience. With a random questionnaire or poll, there's no telling how many iPhone users you're going to get. It could be a lot, or it could be a little. In any case, if you have a concentration of customers with complaints (and remember, complainers are much more likely to speak up than a more satisfied customer), the iPhone can't help but skew any...
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A college did a survey about a year and a half into the iraq war and found that a majority of americans believed that saddom hussane was directly involved in the planning of 9/11 and wmds had been found in iraq.
The fact that people believe these things doesn't make them true.
You can't discard the scientific method and get real results when you're dealing with technical issues. That's why if I was going to look at performance of cellular networks I would look for well designed studies, not target a specific demographic of magazine readers and ask them their opinion on the subject.