Sprint switches
Account problems with new handset. Please help!
On January 2nd I received my new handset and got it activate. I was told that it'd take 24-48 hours for everything to switch over. Well I've tried to add the $7.00 insurance to cover my new handset twice now. I am on my 3rd attempt and Customer Service is having issues and getting an error.
Also on my account online it is still showing my old handset. Which when I mention that to Customer Service they are clueless and tell me it should have switched to my new handset after 24-48 hours.
If anyone has a clue and can help with this I'd greatly appreciate it. Thanks!
So Red Pearl and Pink Centro. 01/06/08 or 01/13/08?
Bring in Qchat
SPRINT! are you coming out with anything new?
COOL WAYS TO USE DATA
$14,000 Sprint Bill
http://www.dslreports.com/shownews/14000-Sprint-Bill ... »
30 Return??
If so, why?? (does this make sence to Sprint as a corporation?)
If not, why?? (Does this make sence to the customer?)
Now, this is my two cents. I would reject the notion that the customer says that they are purchasing a phone for a couple of days, knowing that they WILL be returning it in a couple of days when their replacement phone arrives. I don't think it'...
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Customer Care
A customer and her Daughter came in to my store today (I work for an inderect Dealer) to inquire about Upgrading the three lines they had and renewing thier two year contract.
After going over thier option as far as plans went I checked thier Upgrade eligiblity in SNAP. It turns out that two of the lines were eligible in October and the third line wasn't due (according to SNAP) until July of 08. The customers told me this should not be the case.
Upon further conversation with the customer the Daughter informed me she swithed her phone to an older phone a friend had because hers quit working.
Knowing that sometimes an esn swap can affect the upgrade eligiblity I had...
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KATANA DLX QUESTION
Thanks
Does anyone else think...
call tones
I'm looking for "I won't back down" by Tom Petty
new phones?
I'm thinking the M500 ($30) because she doesn't text (rumor) and she's not up for paying $80 for the DLX The Muziq might be an option, but I don't think she wants anything that complex...
God help me If I bring home a v3m for those wanting to mention that one....
Upgrade Question?
So 18 months down the road I accidentally break my phone, I don't have the insurance because I personally feel $7 a month + $50 deductible is not reasonable. So I go to the Sprint store and I pay retail or full price for a new phone. Does that cancel my eligibility to get a new discounted phone 6 months down the road? If so, why? Sprint didn't offer me any discounts for the phone. It didn't cost them anything, in fact they probably made some more money off of me?
I'd like to know, so I can return my phone if this is the case. I'm in my 30 day return period.
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